Receptionist Course — Free Course to Study & Learn Online (Certificate)
The Receptionist Certificate Course by EduCourse is a free online program designed to help you master the core skills required for success in a front-office role. Covering essential areas such as guest interactions, telephone communication, workplace security, and key administrative duties, this course ensures you are fully prepared to create excellent first impressions and handle daily office tasks with confidence. Whether you are starting out or looking to sharpen your existing skills, the course provides practical training that makes you workplace-ready.
As the first point of contact in most organisations, a receptionist plays a critical role in shaping the customer and client experience. This course begins by exploring the importance of professionalism and outlining the responsibilities expected in a modern reception environment. You’ll learn how to greet and assist guests in a welcoming and efficient manner, while also maintaining workplace security and managing calls effectively.
With step-by-step modules, practical examples, and real-world scenarios, the Receptionist Certificate Course equips you with both knowledge and confidence. Enrol today and earn a free verified certificate from EduCourse to showcase your skills and stand out as a professional front-office representative.
Front Office Receptionist course content — lessons & quizzes
Receptionist Overview
- Workplace & salary of a receptionist
- Receptionist Overview — Quiz
How to Greet and Welcome Guests
- Characteristics of a good receptionist
- Top 9 tips for greeting & welcoming guests
- Greeting & Welcoming — Quiz
Procedure & Purpose of Meeting and Greeting Visitors
- Why visitors come to a business & their needs
- Responding with promptness & courtesy
- Creating a great impression of you & the organisation
- Compliance protocols when interacting with guests
- Meeting & Greeting — Quiz
How to be a Kind Host to Guests
- 7 tips on how to be a good host
- Hosting Guests — Quiz
Helping Maintain Workplace Security
- Dealing with workplace violence
- Identifying an office creeper
- Personal safety precautions
- Visitors & packages
- Your role in maintaining safety
- Workplace Security — Quiz
Receiving, Forwarding & Screening Telephone Calls
- Checking incoming calls
- Why professional phone etiquette matters
- 10 steps for a professional phone greeting
- Other factors when answering the phone
- Telephone Skills — Quiz
Making Appointments
- Using calendars & lists
- Scheduling meetings
- More ways to book effectively
- Appointments — Quiz
Filing & Maintaining Documents and Records
- Paper filing systems
- Electronic filing techniques
- Electronic filing — Part 2
- Techniques for the data entry process
- Filing & Records — Quiz
Sorting & Distributing Mail
- System for distributing mail
- Guide to distributing mail
- Mail Handling — Quiz
Performing Ad-Hoc Administrative Duties
- When ad-hoc duties may be required
- Ad-Hoc Duties — Quiz
Assisting with Making Travel Plans
- Communicate to build a successful experience
- Point person for last-minute changes
- Maintain a record of preferences
- Create a detailed itinerary
- Pay attention to the “extras”
- Travel Planning — Quiz
Front Desk Receptionist Course Reviews and Common Questions
Step into the role of a true professional with our Front Desk Receptionist Course, where you’ll also earn a free certificate on completion. Designed for those who want to master the essentials of front office work, this course covers everything from first impressions and visitor management to call handling and scheduling. You can enrol instantly and get started right away. With EduCourse, you’ll gain the practical skills and confidence to become the welcoming face and organised centre of any workplace.
Course ratings & reviews — Front Office Receptionist
Great for beginners—simple steps for greeting, calls, calendars, and records. The quizzes keep you sharp.
Real reception scenarios and security awareness tips. The certificate is a nice touch for my CV.
Practical and concise. I used the phone etiquette checklist the same day at work.
FAQs — Front Office Receptionist free course & certificate
How does the self-paced online learning work?
Do I get a certificate for this course?
Is any prior experience required?
-
About EduCourse
Learn who we are and how our free online learning and certificate courses help you study at your own pace.
Learn more -
Contact Us
Have questions about a course, certificate, or enrolment? Reach our friendly team and get help fast.
Contact us -
View All Courses
Browse every free course, study guides, and online learning paths. Earn certificates you can verify.
Explore courses