Shashika Naran


Reception, Sales Administrator and Customer Services (Casual)

Gauteng, Pretoria

Data Capture and Administrative specialist adapt at developing and maintaining databases highly skilled at creating effective organizational and filling systems. Able to handle confidential information and identify areas for system improvements with ease. A successful professional with a wealth of transferable skills gained in the retail sector. Possesses a commitment to delivering customer service excellence and a reputation for ensuring complete customer satisfaction. Able to reduce costs by implementing processes that are more efficient. Maximizes profits by analyzing trends and providing advice and guidance to junior colleagues.


  • 45-60 words per minute typing speed
  • Communication and Collaboration tools. Social Media
  • Data Visualization
  • MS Office Suit
  • Operating Systems
  • Presentation Software (PowerPoint)
  • Spreadsheets l


Matric 2012 (Upgraded)

Certificate at Lotus Gardens Secondary

Business Economics


03/2021 - To Date

Reception, Sales Administrator and Customer Services (Casual) at Mix N Match

Meeting and Greeting Clients
Booking Meetings
Maintain managers diary
Arranging Couriers
House Keeping
Communicating with customers through various channels
Processing and sending out invoicing
Keeping Track of sales targets
Uploading customer databases and maintaining records
Data Entry
Maintaining a positive , empathetic , and professional attitude towards customers at times
Responding promptly to customer inquiries
Acknowledging and resolving customer complaints
Product knowledge
Communicating and coordinating with colleagues as necessary
Ensure customer satisfaction and provide professional customer support
Perform any other clerical duties

Aud 2009 - March 2019

Data Capturer at Independent Development Trust

Transfer data from paper formats into computer files or database systems
Capture in data provided directly from clients
Compiling stats reports on productivity
Verify data by comparing it to source documents
Update existing data
Presenting reporting challenges in directorate meetings
Provide exception reports on data received and captured
Retrieve data from the database or electronic files as requested
Develop lists of EPWP reports expected.
Reconcile reports received vs expected and advise manager on outstanding reports.
Assist with the preparation of inputs to meet Branch’s reporting mandate
Conduct data quality assurance
Knowledge of PFMA and Batho Pele Principles
Perform regular backups to ensure data preservation
Administration of various data capture facilities
Demonstrate personal and professional development
Assist in administering research questionnaire and capturing research information.
Undertake any other duties that may reasonably be required for all EPWP sectors
Playing a social facilitation role and Systems training support functions

01/ 2007 - 06/2009

Store Manager at Apollo Blinds

Assist the Retail Store Manager in planning and implementing strategies to attract customers and assisting Branch Stores in the district
Coordinate daily customer service operations (e.g. sales processes, orders and payments)
Track the progress of weekly, monthly, quarterly and annual objectives
Monitor and maintain store inventory
Communicate with clients and evaluate their needs
Ensure total compliance with all store operations
Analyze consumer behavior and adjust product positioning
Handle complaints from customers
Conduct regular audits to ensure the store is function able and presentable
Manage work schedules with established budgets for optimal store coverage
Invoices of receipts, daily takings and petty cash
Invoicing of received good and goods dispatched

07/2001 - 12/ 2006

Assistant Manager and Retail Sales Executive at Verimark

Greet and direct customers
Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability
Provide accurate information (e.g. product features, pricing and after-sales services)
Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
Answer customers’ questions about specific products/services
Conduct price and feature comparisons to facilitate purchasing
Ensure high levels of customers satisfaction through excellent service
Cross-sell products
Complete store administration and ensure compliance with policies and procedures
Ensure racks are fully stocked
Stock taking and stock management
Maintain outstanding store condition and visual merchandising standards
Manage returns of merchandise
Report on buying trends, customer needs, profits etc
Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
Propose innovative ideas to increase store targets
Inform customers about discounts and special offers
Conduct personnel performance appraisals to assess training needs and build career paths
Provide customer feedback to the Area Manager
Deal with all issues that arise from staff or customers (complaints, grievances etc)
Stay up-to-date with new products/services
Be a shining example of well behavior and high performance

  • Updated 3 years ago

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