Refilwe Letsipa


Office Support


. I  have been working as a customer care representative for  Electrolux (Pty) for the past 8 years and two of which I worked as a customer liaison officer  and during my time with the company I have developed impeccable telephone manners and ability to politely deal with disgruntled customers. I am accustomed to working on multiple projects simultaneously and can offer new ideas to help the company grow and surpass all goals and objectives.

Duties at my previous company included Handling of over 90 incoming and outgoing calls to businesses, Private individuals and insurance companies seeking assistance reporting warranties, updating insurance and giving technical advice.

My experience at Electrolux (Pty) has helped improve my communication skills and hone my organizational skills, and has provided me with extensive knowledge on how to up sell services and goods to potential clients. I also worked at Prowalco (Pty) briefly as an internal sales clerk where I also cultivated useful customer service abilities while handling technical support on a wide range of company products and services including prices and special discounts.


  • • Excellent communication Skills • Punctual • Excellent People Skills • Problem Solving • Can manage changing Priorities easily • Attention to detail


December 2009

Basic Book Keeping and Office Administration at Intuition College

Introduction to office Procedures
Business Administration: Telephone Management & Technique
Business Administration: Office Administration
English for business communication
Basic Book keeping and accounting


MIcrosoft office training at EduCourse (online learning)

Microsoft Word Course
Microsoft Outlook Course
Microsoft Excel Course
Microsoft PowerPoint Course


August 2014

Customer Service Representative at Electrolux South Africa(Pty-Ltd)

• Answering of all incoming telephone calls
• Communicate with clients on when service will be provided
• Follow up on existing claims
• Attend to emails received from insurance and Merchants
• Attend to AEG / Electrolux appliance claims and queries
• Job allocations and rescheduling
• Update technician reports on CRM system
• Attend to insurance claims

August 2014

Service Liaison Officer at Electrolux South Africa

• Drafting technician’s incentives weekly
• Process all Service Agents and Insurance invoices for authorization
• Ordering of spares and capturing of spares
• Capturing returns
• Work load distribution and call allocations
• Handling of customer complaints
• Credit process on stock returned and capturing

  • Updated 2 years ago

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