Nelia Meyer

Logo

Customer Care

Port Elizabeth

Nelia Meyer

Address: 29 Brookside Villas,10 Diane Road,Kamma Ridge, Port Elizabeth, 6001

Main Phone: +27 71 880 4968

Email: neliameyer01@gmail.com

OBJECTIVE
Hard and fact worker. Enjoy dealing with people. Fast Learner. Like to answer question and helping.

WORK

EXPERIENCE
11/2021 – Current

 

Tender/Administrative Clerk, Platinum Suppliers

Responsibilities:

 

•      Completing documents

•      Contacting suppliers for quotations

•      Dealing with client requests and queries

•      Compiling, maintaining, and updating company records

•      Managing office inventory

•      Setting up appointments, scheduling meetings, distributing reports, managing correspondence

•      Completing tender documents/rfq’s

•      Placing orders

11/2017 – 02/2019

Teacher/Child Care Giver, Wyse Uiltjies Day Care

Responsibilities:

·         Looking after toddlers

·         Giving classes to toddlers

·         To assist children during mealtimes

·         To put children to sleep at nap time

·         Assist children with reading and recognition of colours, shapes, numbers and letters

·         Encourage good vocabulary and communication skills

·         Play with children and teach them about turn taking

·         Sing songs and join in activities to encourage children

·         To clean up after meal times, nap times and at the end of the day

·         To be a respectable role model

Assisting with primary school homework and projects
03/2015 – 03/2017

Sales Support, Ideal Toy Wholesaler

Responsibilities:

 

·         Processing of orders

·         Capturing Order

·         Printing picking slips

·         Sending order confirmations

·         Sending invoices to client

·         Following up on invoices sent

·         Refreshing online order system

·         Finding pictures for online ordering system

·         Finding descriptions for products

·         Finding dimensions for products

·         Updating pictures

·         Updating description’s

·         Updating dimensions

·         Pulling reports

·         Compiling catalogues

·         Creating new clients on online ordering system

·         Check new account applications to ensure all relevant documentation is there

·         Contacting clients for missing documentation

·         Weekly sales reports

·         Compiling stock files

·         Sending stock files

·         Sending of listings

·         Completion of load sheets

·         Removing inactive items of clients listings

·         Check to ensure orders are delivered

·         Invoicing

·         Checking price lists

·         Customer queries

·         Sending trip sheets

·         Plan routes for daily scheduled deliveries

·         Checking of orders for dispatching of drivers

Dispatching drivers
07/2007 – 06/2014

Systems and Helpdesk Administrator, Fraser Alexander

Responsibilities:

Logging of calls on in-house call logging
·         Assigning of calls

·         Answering of phone calls

Updating schedule for backup tapes
Sending tapes offsite
Putting in daily/weekly and month end tapes
Running inventory using Symantec Backup Exec
Scheduling backups
·         Checking daily/weekly and monthly that backups run through correctly

Following up on requests and queries
Creating 3g card users on active directory
Processing sim swaps
Changing of user details for 3g card users
Setting up e-mails on various phones and also tablets
General desktop support
Creating e-mail accounts for users
Creating of fax to e-mail numbers for users
Resending fax to e-mail invitations to users
Support on general problems with fax to e-mail
Releasing blocked e-mail messages for user
Removing users from active directory
Removing users e-mail accounts
Removing users data from the server
Changing of details of users on active directory
Resetting of network and AS400 passwords
Researching on various problems
Assisting with restarting servers and installing updates
Starting services on servers
·         Asset management

Providing end user support telephonically of in person
Managing servers and other equipment
Assisting with documenting procedures
Maintaining of documentation
Monitoring the systems
Monitoring certain services on servers
Installing printer drivers on the print server
Monitoring of all Telkom lines/Radio links
Logging of calls for Telkom lines/Radio links that are down
Doing follow-ups with queries regarding line upgrades/transfers or new lines
Daily system monitoring
Daily network monitoring
Daily monitoring of servers
Monitoring or PRTG
·         M3 Support

·         Computer asset tracking

·         Computer asset management

·         Managing licenses for Microsoft and various other software

·         Updating of purchased licenses

·         Licenses reconciliation

·         Purchase information

Daily system checks on AS400
09/2005 – 05/2007

Call Centre Administrator and Call Centre Manager

Responsibilities:

·         Managing off 15 call Centre agents

·         Training of new agents

·         Checking for customers on the status of their repairs

·         Handling escalations form customers

·         Re-sending quotes to customers

·         Maintaining call stats for Call Centre

Taking minutes for Contact Centre Meetings and      sending it out to the relevant people
·         Quoting and Invoicing of all repairs going through the company

·         Handling all queries on Invoicing (parts not issued and incorrect stock codes)

·         Running with Aging reports

·         Reporting to Branch Manager

·         Call Routing

·         Agent Monitoring

·         Dealing with courier queries

·         Ensuring that all units are delivered according to SLA

·         Following up on quotes sent to users

Doing status changes on the system
 

09/1999 – 08/2005

Customer Care, Sykes Enterprises

Responsibilities:

Checking of Warranty for Hewlett Packard and Compaq units
Checking for customers on the status of their repairs
Creating Case ID’s for both HP and Compaq, before transferring customers to the different technical queues
Logging Escalation calls for customers, before transferring them to the Recourse desk
Registering Care Packs for customers and checking if units do have Care Packs registered
Generating, accepting and rejecting quotes for customers
Data Capturing
First Line Telephonic Support
Call Routing
Pre-sales product information
Training of new agents
Daily/Weekly/Monthly reports
Agent Monitoring
Handling of e-mail queries and escalations
Following up on calls that have been logged either onsite or carry in repairs
Information
Data Capturing
Telephonic Support.
Status requests
First Call Fix
Call Routing
Customer Services
Training
Pre-sales product information
Daily/Weekly/Monthly reports
Agent Monitoring
Handling of e-mail queries
Doing outbound telesales
Handling Customers queries
Customer surveys
Data Capturing
Daily/Weekly/Monthly reports
Call backs
Escalations
Written Correspondence
General administrative duties
Fulfilment
Pricing
Dealing with phone repair
Answering of phones
Transferring of calls to relevant departments
Registrations of new users
Booking of customers for Microsoft events and training
Hardware support
Software Support
Call Entry
First Call Fix
Management of incoming installations forms
Billing and escalations
Liaising with customers and branches
02/1998- 09/199

Account, SARS

Responsibilities:

Rectifying of VAT registration forms
Rectifying of VAT accounts
Completing of VAT returns
Customer services
Answering of all telephonic queries
Secretarial duties for director
Registrations
Incoming mail
Queries regarding VAT

EDUCATION

 

·         Communication – July 1997

·         VAT Registration – July 1997

·         Train The Trainer – February 2005

·         Customer Care For Call Centre Managers – June 2006

·         Advanced Customer Relationship Skills – November 2008

·         Word 2007 Level 2 – September 2009

·         High Performance Customer Care – August 2010

·         Iseries System Operations – February 2010

·         COVID Standard Precautions Hand Hygiene – May 2020

·         COVID Infection Prevention and Control – May 2020

·         COVID PPE – May 2020

·         Emerging Respiratory Viruses – May 2020

·         Eprotect Respirator Infection – May 2020

 

ADDITIONAL

SKILLS

 

 

·         Microsoft Office package: Microsoft Word, Excel, Projects, Outlook

·         Windows Packages: Windows 95/ Windows 95/ Windows XP/ Windows Vista/ Windows 7/Windows 10

REFERENCES

Fraser Alexander – Kay Hubber 011 929 3600
Fraser Alexander – Marius van Tonder – 011 929 3600
Ideal Toy Wholesalers – Alisha Abdoola – 084 557 2869
Estie Grobler – Wyse Uiltjies – 073 156 7071

  • Updated 2 years ago

To contact this candidate email neliameyer01@gmail.com

Contact using webmail: Gmail / AOL / Yahoo / Outlook