Luyanda Mhlauli


Administrator and Data capturer

Cape Town


Year:                 2017

Qualification:             Public Management National Diploma

Institution:             Walter Sisulu University

Main Subjects: Public Human Resources, Public Office Administration and Policy  Studies.


Year:                 2013

Qualification:             Matric

Institution:             D.M Skosana Senior Secondary School

Subjects:         English and Xhosa, Life Orientation, Life science , Physical Science, Geography.




01 October – currently Reservations Youth at Work Programs at Amathuba – Colletive

·       Collection of Documents of Amathuba as represented by Employee per each employer.

·       Working as a back office assistant.

·       Telephonic enquiries for different agencies and communicating with employees for counseling and cherking them if they still reporting to work.

·       Handling all the administrative tasks including photocopying typing and faxing.


31 May- 18 September 2021 Retail solution Agency

Kenilworth Game and Jumbo at Epping:-  Shop assistant position


Receiving, processing, and organizing shipments and deliveries accordingly.
Restocking depleted or low shop items and ensuring that the sales floor is organized according to established guidelines.
Assisting customers in locating desired shop items.
Informing customers of shop promotions to encourage purchases.
Performing regular price audits to identify and correct price discrepancies.
Performing end-of-day cleaning duties, which includes wiping down windows, mirrors, and fixtures as well as sweeping and mopping the shop floor.
Addressing and resolving customers complaints in a professional manner.
Processing customer payments using the shop’s Point of Sale (POS) system.
Maintaining an in-depth knowledge of store items to provide advice and recommendations as needed.
Prominade Game :- Retail Merchandiser

working closely with buyers and other merchandisers to plan product ranges
meeting with suppliers, distributors and analysts
managing budgets
predicting sales and profits
negotiating quantities and delivery timescales
managing levels and distribution of stock
handling supply/production problems as they arise

10 June 2019 – 31 March 2021 (Health) Internship at New Somerset Hospital.


Departments worked in-

·       North Block (ARVs) Clinic   (Sr B Khiba , Contact: 021 402 6521)

·       Matrons Office   ( Ms P. Blouw, Contact: 021 402 6485)

·       Registry   ( Ms Basardien, Contact: 021 402 6583)

·       OPD (Out patient Department)    ( Mrs L. Mpu, Contact: 021 402 6202)

·       POA (Phychatric ward)  ( Mr L. Nazo, Contact: 021 402 6545)

·       5th Floor {gynae and obstretic ward}  ( Sr Oliver, Contact: 021 402 3616)

·       7th Floor { Covid& PUI medical ward}  ( Ms Ednna, Contact, 021 402 6208)

·       ICU/High care ground floor ( Ms C. Lekay)

·       Admissions/ Reception


§  Welcoming patients and directing them to the relevant areas, also accompanying those who uses transport such as wheelchairs, trolley to all centres in different departments.

§  Assisting in transferring patients various departments or areas in the hospital

§  Ensuring the safe movement of medical equipment

§  Transporting clinical waste and dangerous materials

§  Distributing post to wards

§  Delivering patient notes

§  Respond to requests from wards and departments.

§  Assist with the transportation of corpses from wards and complete mortuary registers.


§   Assisting patients telling them where to put their clinical card as we want to serve them in order. Making sure all patient has an appointment with Doctors or to take medication and draw files for attended ones also put the attendance slip before they leave to pharmacy printing patient stickers as well.

§  Carrying out clerical duties such as answering phone calls (take and delivering messages

§   between v), responding to emails, and preparing documents, wherever necessary.

§  Booking patients for the upcoming appointments for follow up and new referral.

Making sure new patients have their ID/Passports and the referral letter.

§  TIER.NET  Data capturing for every week to fill up the stastistics .

§  5th FLOOR (Gynae and obstetric ward) – Ward rounds, transferring in and out inpatients  and phoning reception for admission if patients is coming home straight to the ward.

§  Making sure all folders have the inpatient form as well as Boarder form for the new born babies.

§  Booking transport for the patient to other Hospitals.

§  Making sure drug trolley is stocked every morning

§  Admissions and transferring of patients across the Hospital.

§  Double checking errors on doctors forms i.e Form 4 up to form 11 which are used on Phycatric ward, before sending them to Phycatratic Hospital statistics. Discharging patients to home or other Phycatratic Hospital

§  Making sure drug trolley I stocked every morning and Identifying drive costs.

§  Ward rounds, transferring in and out inpatients from Emergency centre, theatre and other Hospitals . Discharge patients to home or to other local hospital.

§  Overseeing the maintenance of the office and ward facilities, and equipment  and phone work shop, It and help desk to repair.

§  LOG1, Purchasing of stock, such as wards consumables- each and every wards has its own cost drive that needs to focused on.

§  Receiving the purchased stock and checking the expiry date before packing them on my store room.

§  When packing, pack according to date the old stuff must come upfront so that it can be the first one to be used.


§  Coordinating and managing appointments, meetings, and the conference room schedule in order to prevent duplicate bookings.

§  Maintaining general office files, job files and probations sending them to Human resource department and other files related to hospital’s operations and job description.

§  Hanging up updates and company policies around the office and wherever necessary.


§  Admissions of In and Out Patients and Managing the diary

§  Billing of Patients and managing the billing settlements and resubmitting bills.

§  Issuing invoices to patients for bills not paid by medical Aid.

§  Accepting payment from patient.

§  Follow up for the outstanding accounts

§  Responsible to help patients for booking appointments and enquire about the booking.


22 October 2018 – 28 June 2019 Reservations Crew Member (All rounder) McDonald’sRestaurant at Century City
▪  Greetings and serving customers as they enter the store.

▪  Advising and assisting them on what options to purchase in store.

▪  Handling issues and forward serious matters to the shift leader or manager on duty.

▪  Conducting customer transactions

▪  Helping with hygiene, cleaning the lobby to make the area looks neat for the customers

▪  Batch cooking, doing fries and pulling drinks.

▪  Merchandiser for the store, clean shelves before packing new stock and remove the nearly expiry date upfront and the new stock behind for use.
Other Training Completed.

§  Four days Computer training by YoungPeople@work at Delft Library.

§  RAF National Youth Drivers Development programme.

  • Updated 2 years ago

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