Francina Petzer


Team Member Payroll and HR Administration

Orania, Northern Cape, South Africa

Introduction and Summary

I believe that I could contribute to the administration/operations of the company with my experience, background and skills set. I subscribe to high standards of work ethics, and am committed to give 100%, and to be fully engaged in my employment.

Apart from previous positions held, I have had 23 years of experience in the Payroll/HR (Human Capital and Development – Employee Services) field.

I have a strong administrative and customer service background/experience, excellent interpersonal, communication and language skills (verbal and written), and deem myself of a friendly disposition, mature and even tempered, quick learner, of positive attitude, tenacious.

Personal Details

Name:        Francina Petzer;    Preferred Name:    Fransie

Date of Birth:    1964/01/20

ID Number:        640120 0040 08 1

Telephone Numbers: Mobile: 074 602 7397 or 084 511 5981; Home: 012 346 2515


Address:        39 Elephant Road, Monument Park, Pretoria, 0181

Driver’s Licence:    Yes, Code A1, EB

Marital Status: Married;        Other Dependants: None;        Gender: Female

Education summary

Grade 12 / Standard 10: Port Natal High School | Durban 1981


Microsoft Office
Efficient and reliable team player
Administering payroll
HR understanding
Team member coaching
Team player and self-motivated
Sign Language
Remedy Incident Management System
Service Manager
Quickbooks – learning
Pastel – learning
VIP Payroll – learning

Other training/courses

Project Management: Fundamentals (Cum Laude)
Customer Service
Business Writing
Sign Language
English:    Proficiency: Above Average

Afrikaans:    Proficiency: Above Average
German:    Proficiency: Good/Fair

Interests and Hobbies







Employment history

Team Member Payroll and HR Admin, South African Revenue Service | Pretoria, Gauteng |

Jun 1996 – Dec 2019

Administration of HR and Payroll:
Updating benefits, allowances and salary on the HR / Payroll system (SAP most recent),
Dealing with enquiries about these issues and policies, procedures, processes and system from internal customers (employees) and external stakeholders (insurers, Medical Aid Funds, Financial Institutions, other service providers, Debt Collectors etc.),
Processing appointments and service termination, pension benefits, UIF
Compiling and submitting memorandums of requests for approval by management when required.
Last 2 years in a Contact Centre Agent role
Training in HR systems, policies and benefits to groups of employees and involved in induction programme
Involved in updating HR Policies and Standard Operating Procedures
Involved in establishing HR (HC&D) Contact Centre
Telemarketer, LG Marketing (obo Cancer Association) | Pretoria, Gauteng |

Aug 1995 – May 1996

Delivered scripted sales talks to customers reached via manual and automatic dialling systems.

Field Marketer, Field Marketing Inc | Pretoria, Gauteng | Nov 1994 – Jul 1995

Managed stock and orders in stores on behalf of supplier
Liaised with store manager to authorise and place orders with supplier

Order Clerk, Bosal Africa | Pretoria, Gauteng | May 1993 – Jun 1994

Managed and balanced stock of customers/stores and generated orders for processing and delivering
Credit notes

Stock Controller, Belcol (Speedy Exhaust) | Pretoria, Gauteng | Jun 1989 – Jan 1993

Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
Managed order availability by keeping detailed records of exhaust, towbar, rollbar and tyre stock inventory on system.
Generated orders to suppliers for shipping and delivery

Education Administration Clerk, Department Of Education And Culture | Pretoria, Gauteng |

Jul 1988 – May 1989

Administration and issue of National N-Certificates and Diplomas in accordance with records and procedures

Wage Clerk, Republican Press | Durban, KwaZulu Natal | Oct 1987 – Jul 1988

Processed, verified and batched clock cards against reports, processed leave pay, and records maintenance, filing

Assistant / Receptionist, CE Harmse, Physiotherapist | Durban, KwaZulu Natal |

Mar 1986 – May 1987

Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Made appointments for patients, and received patients
Submitted claims to Medical Aid Schemes
Posted invoices to private patients
Recorded payments
Basic accounting




Contact Name: Arrie Wybenga


Telephone No: 0824674501

Relationship: Former Manager

Contact Name: Selby Sekgobela


Telephone No: 0636975407

Relationship: Former Manager

  • Updated 2 years ago

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