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Location: South Africa

Salary: Market Related

Job Type: Permanent

Company Name: ESKOM

Eskom invites suitably qualified applicants to apply for their latest Service Agent Contact Centre Vacancies (X14 Posts). The closing date for applications are the 16th and the 20th October 2023

MINIMUM REQUIREMENTS:

Qualification(s):

Grade 12.

Experience:

3 Years Customer Service / Customer Relations

SKILL:

Interpersonal Skills
Planning and Organisational Skills
Customer Service and Product Skills
Telephone Skills
Computer Skills
Communication Skills

KNOWLEDGE:

Organisational Knowledge
Ability to deal with stress
Report Compilation
Effective Time Management

KEY RESPONSIBILITIES:

Handle inbound interactions.
Handling back office activities (NON- Technical Dispatch &Follow-ups).
Handling multi-media activities and outbound (Proactive Customer Interaction) campaigns.
Strive for excellence customer interaction and service improvement.
Supports Marketing, Sales, and Customer Service process
Perform Vending prepaid and Easy pay, activities

Closing Date: 20/10/2023