Inbound Agent: Contact Centre(X3) – Department of Labour

Location: Pretoria
Salary: R202 233 per annum
Job Type: Full Time
Company Name: Unemployment Insurance Fund

Centre Agent: HR 4/ 4/3/1CCA/UIF (X3 POSTS)


  • Senior Certificate / Grade 12 or equivalent.
  • 0 – 6 months’ experience.
  • Knowledge: Batho Pele Principles.
  • Telephone Etiquette.
  • Call centre operating system.


  • Computer Literacy.
  • Interpersonal.
  • Communication.
  • Listening.
  • Customer focused.


  • Answering incoming calls (Inbound).
  • Handle outgoing calls (Outbound).
  • Maintain employer’s database.
  • Handle electronic enquiries Evaluate the quality of the calls received and provide advice on Standard Operational Measures.

Enquiries: Ms ZW Chauke Tel: 012 337 1886

Applications: Chief Director: Corporate Services: P O Box 1851, Pretoria, 0001 or hand delivery at corner Lilian Ngoyi and Pretorius Street, ABSA Towers Building, Pretoria

For Attention: Sub-directorate: Human Resources Management, UIF

Click Here to view full job
Apply using this form

Closing Date: 02/10/2023

Get FREE Courses PLUS Certificates Below – Just Register with email!

Virtual Assistant Course

Virtual Assistant Course

See more...

General Cleaners Course

General Cleaner Course

See more...


Call Centre Agent

See more...

receptionist course with certificate free

Receptionist Certificate Course Introduction

See more...

Before applying for this position you need to submit your online resume. Click the button below to continue.