Inbound Agent: Contact Centre(X3) – Department of Labour

Location: Pretoria
Salary: R202 233 per annum
Job Type: Full Time
Company Name: Unemployment Insurance Fund

Centre Agent: HR 4/ 4/3/1CCA/UIF (X3 POSTS)

Requirements:

  • Senior Certificate / Grade 12 or equivalent.
  • 0 – 6 months’ experience.
  • Knowledge: Batho Pele Principles.
  • Telephone Etiquette.
  • Call centre operating system.

Skills:

  • Computer Literacy.
  • Interpersonal.
  • Communication.
  • Listening.
  • Customer focused.

Duties:

  • Answering incoming calls (Inbound).
  • Handle outgoing calls (Outbound).
  • Maintain employer’s database.
  • Handle electronic enquiries Evaluate the quality of the calls received and provide advice on Standard Operational Measures.

Enquiries: Ms ZW Chauke Tel: 012 337 1886

Applications: Chief Director: Corporate Services: P O Box 1851, Pretoria, 0001 or hand delivery at corner Lilian Ngoyi and Pretorius Street, ABSA Towers Building, Pretoria

For Attention: Sub-directorate: Human Resources Management, UIF

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Closing Date: 02/10/2023

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