Phone Angels

Location: Remote (South Africa)

Salary: R7000 – R8000 per month

Job Type: Full Time

Company: Phone Angels

We are looking for a excellent communicator for a (vegetable based) food subscription company based in the UK. As a customer service representative, you will provide exceptional customer service to our clients, resolve complex customer queries, and handle escalations in a timely and professional manner.
A genuine interest in UK culture is a distict advantage
The role requires working some weekends with days off in the week.

Key responsibilities:

Respond to customer inquiries through email, chat and phone in a courteous and professional manner
Provide advanced customer service to clients, addressing their needs and concerns effectively
Resolve complex customer issues by collaborating with other departments and finding appropriate solutions
Handle customer complaints and ensure customer satisfaction through efficient and effective problem-solving
Provide product and service information to customers
Process orders, returns and exchanges accurately and efficiently
Maintain accurate customer records and update them as necessary
Continuously monitor customer feedback to identify areas for improvement in our products and services
Work closely with other members of the customer service team to ensure consistency in communication and service deliveryRequirements:
Previous experience in a customer service role is highly desirable
Excellent written and verbal communication skills
Strong problem-solving skills and ability to think critically
Good organisational skills and ability to manage multiple tasks simultaneously
Ability to work independently with minimal supervision
Strong attention to detail and accuracy
Familiarity with customer service software and tools
A charming, calm and assertive communication style
Ability to work a full-time schedule of 9 am – 5:30 pm UK time
Evidence of previous high performance in a customer service role
A quiet and distraction-free home office environment with a reliable internet connection (minimum 20 Mbps up and down)

At our food subscription service, we value diversity and strive to create an inclusive workplace where everyone can thrive. We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you have a passion for customer service and are interested in joining our team, please apply with your CV to callum@phoneangels.co.uk
Please ensure you ad he reference number as the subject of your email

Closing Date: 02/10/2023