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This course is tailored to introduce South African individuals to the essential principles and practices of office administration. Participants will gain a solid foundation in key administrative skills, cultural considerations, and relevant legal aspects specific to the South African context. The course combines theoretical knowledge with practical applications to prepare students for success in office administration roles.

Module 1: Introduction to Office Administration

  • Overview of the role of office administration
  • Importance of effective office management
  • Key responsibilities and functions

Module 2: South African Business Environment

  • Understanding the South African business landscape
  • Cultural considerations in office communication
  • Business etiquette and professional conduct

Module 3: Office Technology and Tools

  • Introduction to office software (Microsoft Office, Google Workspace, etc.)
  • Efficient use of email, calendars, and collaboration tools
  • File management and organization

Module 4: Communication Skills in the Workplace

  • Effective verbal and written communication
  • Professional phone etiquette

Module 5: Time Management and Productivity

  • Time management techniques for office administrators
  • Prioritization and task delegation
  • Goal setting and meeting deadlines

Module 6: Administrative Procedures and Processes

  • Document management and filing systems
  • Record-keeping and archiving
  • Workflow optimization and efficiency

Module 7: Financial Administration Basics

  • Introduction to basic financial concepts for office administrators
  • Budgeting and expense tracking
  • Invoicing and purchase orders

Module 8: Human Resources Administration

  • Introduction to HR policies and procedures
  • Employee records management
  • Recruitment and onboarding processes
  • Overview of labor laws in South Africa
  • Compliance with occupational health and safety regulations
  • Data protection and privacy laws

Module 10: Event Planning and Coordination

  • Basics of organizing office events and meetings
  • Scheduling, logistics, and catering considerations
  • Post-event evaluation and documentation

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